Voice AI Built for the Trust
Banking Demands
Automate collections, KYC, fraud alerts and loan servicing in the customer's language. Shunya connects voiceconversations to your policies, account data and core systems, so customers can get answers andcomplete actions without navigating rigid IVR menus.
From First Contact to Final Resolution,Handled in One ConversationFrom First Contact to
Final Resolution,Handled in One Conversation
Financial conversations rarely follow a script. Shunya listens for intent, understands context and respondswith the right information or action, across languages and across the customer lifecycle.with the right information or action, across languages and across the customer lifecycle.
Promise-to-pay logged directly in the LMS - no agent follow-up needed before the 9th.
Handle repayment reminders, payment commitments and recovery conversations with the right language, tone and escalation path.
See Shunya in Action
Why Shunya
Built for the Realities of Regulated Finance
Understands the Way Customers Actually Speak
Customers don't speak in perfectly structured sentences. They switch languages, interrupt, use local expressions and explain problems in their own way. Shunya is built to handle natural, multilingual and code-switched conversations.
Grounded in Real Account Context
Connect Shunya to your core banking, lending, CRM and policy systems so responses are based on the customer's actual account, loan or policy data, not a generic knowledge base.
From Conversation to Action
A voice agent should do more than answer questions. Shunya can trigger workflows such as logging a promise-to-pay, updating a request, initiating a service action or escalating to a human with the conversation context intact.
Built to Scale Financial Operations
Handle routine servicing, collection cycles, campaign peaks and high-volume customer outreach without adding proportional headcount or compromising response quality.
Security and Control Built IntoEvery Conversation
Keep sensitive financial interactions within the deploymentand governance model your organisation requires, withcontrolled workflows, system integrations and auditableconversation records.
RBI Aligned
IRDAI Compliant
ISO 27001 Certified
DPDP Act Ready
See It Work
A Customer Asks.
Shunya Takes Action.
See how Shunya handles a real financial-service request by understanding the customer's intent, retrieving account context and completing the right workflow in the same conversation.
LIVE CALL
Duplicate debit · resolved
Intent
Reverse Debit
Ledger
Updated
Confidence
97.8%
Integrations
Works With the Systems Your FinancialOperations Already Run On
Shunya connects to the systems that hold your customer, account, loan, policy and conversation data, soyour voice agents can work with live business context instead of operating as a standalone bot.your voice agents can work with live business context instead of operating as a standalone bot.
Lending & Collections
EMI status, recovery workflows
CRM & Helpdesk
Customer context, tickets, escalation
Telephony & CPaaS
Inbound routing, outbound calls
Messaging
Confirmations and follow-ups
Payments & Data
Payment workflows and analytics
Running Something Custom?
Connect Shunya to your existing systems through APIs and webhooks. Keep your current systems of record while Shunya becomes the voice layer that understands, responds and acts.
“Collection follow-ups used to take up a significant part of our call volume. Shunya helped us automate those conversations while still speaking to customers in the language they were most comfortable with.”
Head of Customer Experience
Leading NBFC
Questions
BFSI Voice AI, Explained Simply
Can Shunya access live customer or account information?
Yes. When connected to your core banking, lending or CRM systems, Shunya can retrieve the information required to answer a customer's request using the relevant live account context.
Can it actually complete financial workflows?
Yes. Shunya is designed to go beyond answering questions. Connected workflows can allow the agent to trigger approved actions such as recording a payment commitment, raising a service request or initiating an account-related workflow.
Can customers speak in Hindi or switch between Hindi and English?
Yes. Shunya supports multilingual and code-switched conversations, allowing customers to speak naturally instead of being forced to stay within one language.
Can Shunya handle collections?
Yes. It can support repayment reminders, promise-to-pay conversations and collection outreach, including high-volume collection periods.
What happens when a conversation needs a human?
The conversation can be escalated to a human agent with the relevant context carried forward, so the customer does not have to repeat the entire issue.
Can Shunya work with our existing banking infrastructure?
Yes. The platform is designed to connect through APIs and webhooks to existing core banking, lending, CRM, telephony and internal systems.
How is sensitive financial information handled?
Shunya supports enterprise security and controlled deployment options. The exact security, data-residency and compliance configuration should be defined according to the organisation's requirements and deployment environment.