Give Your Customers a Better Wayto Talk to Their Network
Replace rigid IVR menus with natural voice conversations. Shunya lets customers check plans, recharge,raise complaints, manage services and get support simply by saying what they need,across the languages they actually speak.
From Recharge to Retention,Handled by VoiceFrom Recharge to
Retention,Handled by Voice
Telecom customers don't think in IVR menus. They think in outcomes: recharge my number, check my data,fix my network, change my plan. Shunya understands the request and connects it to the right action.fix my network, change my plan. Shunya understands the request and connects it to the right action.
Add-on activated directly from intent - no IVR menu navigation required.
Let customers speak naturally instead of navigating through layers of IVR menus. Shunya identifies intent and takes the customer directly to the relevant service.
See Shunya in Action
No Menu. No Maze.Just Say What You Need.
See how a customer makes a telecom self-care request using natural speech, while Shunya identifies the intent and connects it to the relevant service workflow.
Why Shunya
Built for Telecom at Consumer Scale
Menuless by Design
Customers don't need to remember which number corresponds to which service. They simply say what they want, and Shunya maps the conversation to the right intent and workflow.
Understands Regional Speech
Telecom customers speak in Hindi, English, Bangla and regional languages, often switching between them naturally. Shunya is designed for multilingual and code-switched conversations rather than a single-language experience.
Edge When Speed Matters
Edge SLU can run the voice-to-intent layer on-device, enabling fast response for common self-care interactions while handing more complex requests to the full cloud stack.
One Layer, Multiple Products
The same voice intelligence layer can power the operator's own customer experience and be extended to enterprise accounts, retail environments and other customer-facing products.
A Voice Layer You CanBuild On
Connect Shunya to your existing subscriber, billing, CRM and servicesystems. Keep your systems of record while adding a conversationallayer that understands customer intent and triggers the right action.
Enterprise Security
API-first
Edge + Cloud
Multilingual
See It Work
A Customer Asks.
The Menu Disappears.
See how a customer moves from a natural voice request to a completed self-care action without navigating an IVR tree.
LIVE CALL
Plan change · completed
Intent
Plan Change
Subscriber
Updated
Language
Hindi + English
Status
Completed
Integrations
Connects to the Systems BehindYour Network
Shunya sits on top of your subscriber, billing, CRM and service infrastructure so the voice layercan retrieve live information and trigger approved actions.can retrieve live information and trigger approved actions.
Subscriber & Billing
Customer profile, plans, recharge, billing etc
CRM & Helpdesk
Customer context, tickets, escalation
Telephony & CPaaS
Inbound routing, outbound calls
Messaging
Confirmations and follow-ups
Payments & Data
Payment workflows and analytics
Running Something Custom?
Connect Shunya to your existing subscriber, billing or service systems through APIs and webhooks. Keep your current systems of record while Shunya becomes the voice layer that understands, responds and acts.
“We didn't just add a voice feature to the app. We replaced the menu entirely, and once customers realized they could just say what they wanted, usage of the old menu flow dropped on its own.”
VP of Digital Products
Tier-1 Telecom Operator
Questions
Telecom Voice AI, Explained Simply
Can Shunya replace our existing IVR?
Shunya can replace menu-driven flows for selected customer journeys and can also be introduced alongside an existing IVR. Deployments can be staged, starting with specific self-care use cases before expanding coverage.
What telecom services can customers manage by voice?
Customers can use voice for common self-care journeys such as recharges, plan checks, service requests, complaint filing and other account-related actions, depending on the systems connected to Shunya.
Can customers speak in regional languages?
Yes. Shunya supports up to 55 Indian languages and 13 additional Asian languages, allowing operators to configure coverage around the languages their customers actually use.
Can the voice layer run on-device?
Yes. Edge SLU can handle the voice-to-intent layer on-device for supported use cases, with more complex requests handed to the full cloud stack. The Tier-1 telecom deployment in the draft uses this architecture.
Can telecom operators offer Shunya to their enterprise customers?
Yes. The platform can be white-labelled and offered as part of an operator's own enterprise product suite, allowing telecom operators to extend voice AI capabilities to their business customers.
Can Shunya integrate with our existing telecom infrastructure?
Yes. Shunya can connect to existing subscriber, billing, CRM, telephony and internal systems through APIs and webhooks, allowing operators to retain their existing systems of record.
What happens when Shunya cannot resolve a request?
The conversation can be routed to the appropriate human support workflow with the relevant context carried forward, so the customer does not have to start from the beginning.