Turn Every Order Conversation Into
Something Voice Can Handle
From recovering an abandoned cart to rescheduling a missed delivery, Shunya handles the conversations thatsit between browsing, buying and receiving. Customers can shop, ask questions and resolve order issuesnaturally by voice, across 55 languages.
From Browse to Delivered,Every Voice Moment CoveredFrom Browse to Delivered,Every Voice Moment
Covered
E-commerce conversations don't stop at checkout. Shunya handles the questions, changes, recoveriesand follow-ups that happen throughout the order lifecycle.and follow-ups that happen throughout the order lifecycle.
Updated slot synced to logistics - no manual dispatcher update needed.
Automatically call customers after a failed delivery, confirm a new delivery window and write the updated slot back to your logistics system.
See Shunya in Action
A Voice Agent That Can ActuallyMove an Order Forward
See how Shunya handles a real e-commerce conversation, understands the customer's intent, retrieves live order context and completes the required action.
Why Shunya
Built for E-commerce Conversations,Not Just Voice Commands
Voice That Completes the Journey
Most voice interfaces stop at answering a question. Shunya can take the conversation all the way through search, cart, order changes and service workflows.
Understands Natural Speech
Customers don't speak in keywords. They switch languages, change their minds and explain what they need in their own words. Shunya understands natural, multilingual and code-switched conversations.
Connected to Your Commerce Stack
Shunya works with your storefront, order management and logistics systems so the agent can work with live customer and order information rather than giving generic responses.
Works Across the Order Lifecycle
From discovery and cart recovery to delivery, support and reorders, one voice layer can handle multiple customer moments without forcing every interaction into a separate bot or IVR flow.
Built for EnterpriseCommerce
Connect Shunya to the systems and channels your businessalready uses, with controlled workflows, API-basedintegrations and human escalation for requests thatneed additional support.
Enterprise Security
API-first
Human-in-loop
Multilingual
See It Work
A Customer Asks.
Shunya Gets It Done.
See how Shunya handles a missed delivery from the first call to the final confirmation, without forcing the customer through an IVR or requiring an agent to manually update the order.
LIVE CALL
Missed delivery · rescheduling
Intent
Reschedule Delivery
Order
Updated
Confidence
97.8%
Integrations
Plugs Into the Commerce StackYou Already Run
Connect Shunya to your storefront, order management, logistics and messaging systems soevery conversation has the context it needs to take action.every conversation has the context it needs to take action.
Commerce Platforms
- SH
Shopify
Orders, inventory and cart actions
- SH
Shopee
Marketplace orders and delivery status
- OD
Odoo
Order, inventory and customer records
- WO
WooCommerce
Storefront and order actions
Logistics & Custom Systems
- CU
Custom OMS
Connect proprietary order management systems through APIs or webhooks
- LO
Logistics Platforms
Update delivery status and rescheduling workflows directly
Messaging
- WH
WhatsApp Business API
Send post-call confirmations and updates
- LI
LINE
Follow up with customers in LINE-first markets
Running Something Custom?
Connect Shunya to your existing systems through APIs and webhooks. Keep your current systems of record while Shunya becomes the voice layer that understands, responds and acts.
Customer Story
A Million Missed-Delivery Calls, HandledWithout Scaling the Call Centre
A last-mile delivery partner was facing a familiar peak-season problem: every failed delivery created anotherphone call and another task for the customer-service team. Shunya automated the outbound reschedulingconversation, confirmed a new delivery window with the customer and wrote the updated slot directly into thelogistics system. Human agents stepped in only when a request required an exception.Shunya automated the outbound rescheduling conversation, confirmed a new delivery window with the customer and wrote the updated slot directly into the logistics system. Human agents stepped in only when a request required an exception.
1,000,000+
Rescheduling calls automated
Peak-season ready
No proportional agent headcount scaling
Straight-through
New delivery slot written to the logistics system
Human-in-loop
Agents handle genuine exceptions
“Missed deliveries used to be the call volume spike we dreaded every peak season. Now it's a workflow that runs itself, and our agents only see the calls that actually need a person.”
Head of Delivery Operations
Last-Mile Logistics Partner
Questions
E-commerce, Explained Simply
Can Shunya actually change an order?
Yes. Shunya can handle informational requests such as order-status checks as well as action-oriented workflows such as delivery rescheduling, cart changes and subscription updates, when connected to the relevant commerce or logistics systems.
Can customers shop entirely through voice?
Yes. Voice-to-commerce can support actions such as product search, reordering and adding items to a cart. The goal is to let customers express what they want naturally instead of navigating a rigid menu structure.
Does Shunya support multiple languages?
Yes. The current E-commerce solution supports voice-to-commerce across 55 languages, including multilingual and code-switched interactions.
What happens when Shunya cannot resolve a request?
The conversation can be handed over to a human agent with the relevant context attached, so the customer does not have to repeat the entire issue.
What happens after a voice call?
Shunya can trigger follow-up messages such as order or delivery confirmations through connected messaging channels including WhatsApp and LINE.
Which commerce platforms can it connect to?
The current solution supports Shopify, Shopee, Odoo and WooCommerce, along with custom order-management and logistics systems through API or webhook integrations.